Privacy Policy

• Contact details — name, billing and shipping address, phone number and email address.
• Order and payment information — items purchased, transaction details and payment confirmation. Card details are processed securely by our payment providers and are never stored on our servers.
• Account information — login identifiers and saved preferences for your Axora Life account.
• Usage and device information — IP address, browser details and how you interact with our store, collected automatically through cookies and similar technologies.
• Communications — messages you send to our customer support team.

• To process orders, arrange delivery and manage returns, exchanges and refunds.
• To create and maintain your account and personalise your shopping experience.
• To send order updates and, with your consent, marketing communications about new drops and offers.
• To detect and prevent fraud and keep our store secure.
• To respond to your questions and support requests.
• To comply with applicable laws and legal obligations.

We do not sell your personal information. We share it only with service providers who help us run the store — such as our e-commerce platform, payment gateways, logistics and delivery partners and marketing tools — and with authorities where the law requires it. These partners may only use your information to provide their services to us.

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the store is used. You can control cookies through your browser settings; disabling them may affect parts of the site such as checkout.

We retain personal information for as long as needed to maintain your account, provide our services, meet legal and tax requirements and resolve disputes. When information is no longer required, it is deleted or anonymised.

Depending on applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page.

For any privacy-related questions or requests, reach us at support@axoralife.com or +91 8527320030, or write to us at Spaze ITech Park Sec 49, Gurugram, Haryana-122018.