Return & Exchange Policy
We want you to love every Axora Life piece. If something isn't right, you can request a return, exchange or replacement within 15 days of delivery.
15-day window
Return, exchange or replace within 15 days of delivery.
100% refund
Full refund to your original payment method.
Easy exchanges
Swap for another piece, subject to availability.
48-hr damage report
Report damaged or incorrect items within 48 hours.
Eligibility
To be eligible, the product must:
- Be unused and in its original condition.
- Include the original packaging, tags, invoice and accessories.
- Show no signs of wear, damage or alteration.
- Be requested within 15 days of the delivery date.
Non-Returnable Items
- Used or damaged merchandise.
- Items without their original packaging.
- Customised or personalised pieces.
- Gift cards and promotional items.
- Products marked “Non-Returnable” at the time of purchase.
Exchanges
Exchanges are available within 15 days of delivery, subject to product availability. If the piece you want is unavailable, you can choose store credit, an alternative product or a refund. All exchanges are approved after our team inspects the returned item.
Refunds
Eligible returns receive a 100% refund to the original payment method. Refund processing begins once the item reaches our warehouse and passes inspection, and typically takes 5–10 business days to reflect, depending on your bank or card issuer.
Damaged or Incorrect Items
Received a damaged or incorrect item? Report it within 48 hours of delivery with photos or a video of the product and packaging, and our support team will arrange a replacement or refund.
How to Initiate a Return
Email support@axoralife.com or call +91 8527320030 with your order ID, the product details, the reason for return and images if applicable. We'll guide you through the next steps.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our grievance redressal team are published below. Complaints are acknowledged within 48 hours and resolved within one month of receipt.
- Company: Abhay Techno Services Private Limited.
- Address: Spaze ITech Park Sec 49, Gurugram, Haryana-122018
- Email: support@axoralife.com
- Phone: +91 8527320030